DNA Oyj

At risk
Adoption · Alice Garnier · ARR €285k · 2 projects ›
Overview Feedback Risks Opportunities
Skeleton wireframe — block placement only. Content illustrative. Layout: body (default) with rail
Status
Poor
↘ declined 2 rounds in a row
CustomerPoor↓
InternalPoor→
OwnerFair↑
Why this status
Customer satisfaction at 3/5 with unresolved delivery issues driving account to Poor
Internal team flagging schedule pressure for 2 months — not yet visible in customer feedback
Proactivity seen as High risk by both customer and internal
Innovativeness: customer wants more, internal rates Medium — gap not yet critical
Account continuity stable — key contacts engaged, QBR scheduled
CSAT
3.0
↓ −0.5
NPS
100
→ +0 (9)
Response
75%
↑ +5%
Account info
Lifecycle
Adoption
updated 4 weeks ago
Annual revenue
€285k
updated 6 months ago
Projects · 2 active
› Brand refresh › Q3 launch campaign
Risks
5 See all →
SignalSeverityInternal view
Scope confusion — client unclear what we're working onCustomer
 High 3 agree · 1 upgrades
Response time too slow on urgent mattersCustomer
 Medium 2 agree
Unclear responsibilities after scope changeInternal
 High flagged by team
Opportunities
3 See all →
SignalValueInternal view
New product launch — client wants campaign supportCustomer
 High 2 agree · ready to pitch
Summer resourcing gap — agency could fill the gapInternal
 Medium 1 flagged
Strategic review session interest (CMO)Customer
 Medium —
Team on this account View team evaluations →
TR
Tony Rhonda
High risk: Innovativeness · Proactivity
AK
Anna Korhonen
High risk: Proactivity
AG
Alice Garnier — Account owner
Capacity plan in progress
Signals View all →
May 19
Internal
Victor Bernard: schedule pressure mounting — 3 of 8 deliverables missed deadline
New
May 11
Customer
Joel Vuorinen: collaboration smoothness 3/5 · "Generally ok, but response time on urgent issues could be faster."
New
May 11
Customer
Matilda Leppänen: collaboration smoothness 2/5 · "We feel like we're chasing updates rather than receiving them proactively."
New
May 09
Owner
Alice Garnier added comment: capacity plan in progress for Q3
May 08
Internal
Tony Rhonda: own work 2/5 · "Work is meaningful but the pace is unsustainable."
May 07
Internal
Anna Korhonen: customer collaboration 3/5 · "Workload manageable but deadlines slipping."
Apr 18
Owner
Scope change finalised. No kickoff held.
Apr 02
Customer
Q1 NPS submitted: 3/5 (down from 4)