16
Risk signals detected
in the last 3 months · across 7 accounts
Customer signals9
Internal signals7
Revenue at risk€542k
DO
DNA Oyj
Adoption · Alice Garnier
5 risk signals
€285k
Poor
Scope confusion — client unclear what we're working on
2 sources
"Client doesn't know what we're working on. Updates feel irregular and vague."
JVJoel Vuorinen · Customer survey · 2 months ago
"We're chasing updates rather than receiving them proactively."
MLMatilda Leppänen · Customer survey · 7 weeks ago
Response time too slow on urgent matters
"Generally ok, but response time on urgent issues could be faster."
JVJoel Vuorinen · Customer survey · 3 weeks ago
Unclear responsibilities after scope change
"Team doesn't know who owns which deliverables since the scope change."
VBVictor Bernard · Account specialist · Internal note · 3 weeks ago
Burnout signal from expert on this account
"Capacity too tight — consistently finishing at the last minute. Pace is unsustainable."
TRTony Rhonda · Expert · Internal self-assessment · 3 weeks ago
Communication frequency — client wants more proactive updates
"Would like more proactive updates between formal meetings."
MLMatilda Leppänen · Customer survey · 3 weeks ago
KO
Kone Oyj
Engagement · Alice Garnier
3 risk signals
€257k
Poor
Response time too slow on urgent matters — client has had to chase for answers on multiple occasions
"We've had to chase for answers on urgent matters more than once."
C2Contact 2 · Operations, Kone Oyj · Customer survey · 3 weeks ago
Schedule pressure causing delivery delays — specialist team stretched across too many accounts simultaneously
"The team's stretched across too many accounts — Kone's deliverables are slipping as a result."
VBVictor Bernard · Account specialist · Internal note · 3 weeks ago
Previous delivery issue from last quarter not fully resolved — client still concerned about timeline reliability
"We're still not fully confident on timelines after last quarter's delivery issue."
EMEmma Morel · Project Lead, Kone Oyj · Customer survey · 3 weeks ago
FO
Fortum
Expansion · James Renard
2 risk signals
€220k
Watch
Communication frequency feels insufficient — client would like more proactive updates between formal meetings
"We'd appreciate more proactive updates between the formal meetings."
C1Contact 1 · Marketing Manager, Fortum · Customer survey · 3 weeks ago
Expert showing signs of burnout on this account — eNPS dropped 3 points, mentions feeling stretched
"I'm feeling stretched on this account — my eNPS has dropped and I'm running close to capacity."
JMJules Monet · Specialist · Internal note · 3 weeks ago
Showing 10 of 16 signals · 3 of 7 accounts