AI analysis
Self-assessment dropped to Poor — eNPS down to 6 (from 8), flagging burnout and unsustainable pace
Utilisation at 115% across 3 accounts — overloaded, with 3 escalations this month
Peers note slower responsiveness on urgent matters as workload climbs
Customers still rate Victor well (4.1/5) — strong on creativity and ideas, no client-side erosion yet
Risk is retention/wellbeing, not delivery quality — acting now protects a high performer