Left panel — V1-B (AM in row) vs V1-C (AM own row) vs V2 (source-divided)

V1-B and V1-C share the same simplified V1 structure (Status & People + Topics) and only differ in how the account manager is presented. V1-B places AM as the leftmost circle in the Internal row, separated from the rest by a thin divider — symmetric with the customer-side decision-maker treatment. V1-C lifts the AM out into its own row as a larger badge with full name; the internal row below contains team only. V2 left untouched for reference. Per-person performance/satisfaction breakdown lives elsewhere in the account view; panel circles use a single color = worse-of-signals.

Health Dashboard rail — benchmark replica (as-is, for reference)
ARR High Confidence
25 000 SEK
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Customer
Good
novdecjanfebmar
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Internal
Fair
novdecjanfebmar
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Account owner
Poor
novdecjanfebmar
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Achievement
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KPI element — cleaned + extended to three KPIs
NPS 100 ↗ +0 (9)
CSAT 4.0 ↗ +0.2
Response 75% ↗ +5%
V1-B — AM as primary in Internal row
Status
At risk
Customer
JV ML MS JL +3
Internal
ES TR AK MN +5

Topics

7 active · last 6 months

Concerns

Vaikutusmahdollisuus suunnitteluun
4
Matildan osallistuminen
3
Innovatiivisuus
3
Proaktiivisuus
2

Strengths

Kommunikaation selkeys
3
Selkeät suunnitelmat
1
Tarpeiden ymmärtäminen
1
V1-C — AM as own row, larger badge
Status
At risk
Account manager
ES Erno Saari
Customer
JV ML MS JL +3
Internal team
TR AK MN PV SL +3

Topics

7 active · last 6 months

Concerns

Vaikutusmahdollisuus suunnitteluun
4
Matildan osallistuminen
3
Innovatiivisuus
3
Proaktiivisuus
2

Strengths

Kommunikaation selkeys
3
Selkeät suunnitelmat
1
Tarpeiden ymmärtäminen
1
V2 — Source-divided (Customer / Internal / AM)
Main status
At risk
Customer
Poor
Vaikutusmahdollisuus suunnitteluun
Matildan osallistuminen
Innovatiivisuus
Internal
Fair
Aikataulujen luistaminen
Asiakkaan odotusten epäselvyys
Account manager
Fair
Eskalaatioihin reagointi hidasta